Learn to say "No" firmly yet graciously using these 3 tools

The workplace is not somewhere people generally feel they have much choice in refusing something. It could be taking on another project when we feel already overwhelmed with existing ones. Or giving our honest opinion during a meeting when everyone else seems hooked on another. It's particularly challenging for anyone to say no to their boss and that's not just for business related issues but a whole array of emotional, mental and physical boundary violations, mistreatment and even abuses. It takes Courage Finding the courage to say "no" - even in our own mind - is the first step. By looking at the situation at hand and calmly reflecting on the pros and cons, we have a better chance of makin

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