“So many expectations so little time.” This was the statement made to me by a participant on one of the leadership development programmes I ran recently. This got me thinking as to what exactly my fellow learner and leadership protagonist meant by this. Alas I was unable to follow up as this curious reflection as they wafted out of the facilitation space at the end of 3 hard days on the road. Expectation is the world we build around us fitting mental schema’s to the patch work of people and events presented on a daily basis. I have come across many situations in both my erstwhile short consultant life as well as personal dalliances between family, friends and unsuspecting business contacts t


This blog looks at what happens when expectations go wrong and how to use them to advantage getting the best out your business conversations

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