“So many expectations so little time.” This was the statement made to me by a participant on one of the leadership development programmes I ran recently. This got me thinking as to what exactly my fellow learner and leadership protagonist meant by this. Alas I was unable to follow up as this curious reflection as they wafted out of the facilitation space at the end of 3 hard days on the road. Expectation is the world we build around us fitting mental schema’s to the patch wor

This blog looks at what happens when expectations go wrong and how to use them to advantage getting the best out your business conversations